Jane Hobson

IT Centre Supervisor

Customer Services

Telephone: (0114) 22 23005

email : j.hobson@sheffield.ac.uk

Responsibilities

• The day-to-day running of the IT Centre and supervision of staff
• Providing frontline IT support, advice and counter sales to students
• Ensuring that computing equipment, printers, scanners etc within the IT Centre and Open Access rooms are maintained and in working order
• Software and hardware support for students own computers where possible, facilitating connection to the University network

Biography

I joined the University in 1995 to work in Management and Administrative Computing Services as Helpdesk Assistant/Secretary answering calls from administrative staff who needed assistance with their computers to run/use software applications etc, and carry out various secretarial tasks such as providing support to the Director, sickness recording etc.

After a short while and due to the merging of the Department with Academic Computing Services I took on the role of IT Support which involved staffing the Helpdesk and going out and about Campus providing support to departments.

After several years I moved to the IT Centre to take on the role of Supervisor.