Jane Coles

It Support Assistant

Customer Services

Telephone: (0114) 22 23090

email : j.a.coles@sheffield.ac.uk

Responsibilities

• Helpdesk analyst providing IT support and advice to all members of the University
  
• Face to face support through the drop-in service
  
• Provide support for software, hardware and systems problems on PCs and Macintosh computers; install and update operating systems; fix and clear problems caused by viruses; provide advice on keeping equipment safe and virus free; configure network services software and other application software
  

Biography

I joined the University in September 2008 as an IT Support Technician with CiCS Department. Previously I worked in IT roles in London for 8 years, for a well known advertising agency and later a film distribution company, before re-locating to the Sheffield area in 2007.