Ian Longley

IT Technician

Customer Services

Telephone: (0114) 22 23135

email : i.longley@sheffield.ac.uk

Responsibilities

• Responsible for the PC's in the Information Commons
• Helping students access the Internet through the University network
• Aiding students with software issues
• Imaging and Re-imaging Open Access machines
• Assessing and mending students PC’s and Laptops
• Closing and Securing the Edge IT Centre
• Training members of staff on how to fix PC’s and Laptops, both in the IC and at The Edge
• Provide face to face IT support to people in computer rooms and the Information Commons
  
• Install, maintain and clean computer equipment in computer rooms
• Library duties including the issuing and shelving of books, providing information and advice, assisting with photocopying, etc
  
• Provide a telephone helpdesk service