Ian Longley
IT Technician
Customer Services
Telephone: (0114) 22 23135
email : i.longley@sheffield.ac.uk
Responsibilities
- Responsible for the PC's in the Information Commons
- Helping students access the Internet through the University network
- Aiding students with software issues
- Imaging and Re-imaging Open Access machines
- Assessing and mending students PC’s and Laptops
- Closing and Securing the Edge IT Centre
- Training members of staff on how to fix PC’s and Laptops, both in the IC and at The Edge
- Provide face to face IT support to people in computer rooms and the Information Commons
- Install, maintain and clean computer equipment in computer rooms
- Library duties including the issuing and shelving of books, providing information and advice, assisting with photocopying, etc
- Provide a telephone helpdesk service
