Errol Sweetland

Telephone: (0114) 22 21184

Helpdesk analyst providing IT support and advice to all members of the University
Face to face support through the drop-in service
Provide support for software, hardware and systems problems on PCs and Macintosh computers; install and update operating systems, fix and clear problems caused by viruses; provide advice on keeping equipment safe and virus free; configure network services software and other application software
Take responsibility for expertise list of CiCS services and provide expert advice in this area for the rest of the team
Take responsibility for on-site visits for resolving users computing problems and provide expert advice in this area for the rest of the team