Dalbinder Shemare
ICT Support Technician
Customer Services
Telephone: (0114) 22 21150
email : d.shemare@sheffield.ac.uk
Responsibilities
- Helpdesk analyst providing IT support and advice to all members of the University
- Face to face support through the drop-in service
- Provide support for software, hardware and systems problems on PCs and Macintosh computers; install and update operating systems, fix and clear problems caused by viruses; provide advice on keeping equipment safe and virus free; configure network services software and other application software
- Take responsibility for the provision of IT Support to administrative staff and provide advice in this area for the rest of the team
- Provide IT Support for the main new student registration event during the first two weeks of the academic year
- Responsible for maintaining the equipment stock for the administrative staff
