Dave Bowler

ICT Support Technician

Customer Services

Telephone: (0114) 22 23087

email : d.bowler@sheffield.ac.uk

Responsibilities

• Helpdesk analyst providing IT support and advice to all members of the University
• Face to face support to staff and students through the drop-in service
• Provide support for software, hardware and systems problems on PCs and Macintosh computers; install and update operating systems, fix and clear problems caused by viruses; provide advice on keeping equipment safe and virus free; configure network services software and other application software
• Provide expert support for specific problems that cannot be resolved readily by colleagues (e.g. virus removal, problematic hardware issues, data recovery)
• Specific responsibility for the Access Grid conferencing facilities
• Take specific responsibility for general hardware issues and the disposal of redundant equipment