Andrew Lynch

ICT Support Technician

Customer Services

Telephone (0114) 222 3129

Responsibilities

Helpdesk analyst providing IT support and advice to all staff and students of the University by phone, by email, remotely and in person
Provide help and advice for users accessing the University’s network and systems via mobile devices
Writing documentation and web pages to help users to find answers themselves to their problems by using Self Service

Biography

I started with CiCS in the summer of 2009 as a part-time helpdesk analyst and have now progressed to a full-time position.

I studied for a business degree in the late `80s and worked in marketing and the music business for a number of years. I moved into IT in the early `90s and worked for a variety of design and web development companies in London during the original `dot.com´ boom.

I moved to Sheffield in the mid-noughties and worked for the Research Office, studied as a TiLL student and spent 18 months working for Apple at their Meadowhall Store.