Andrew Kerr

Telephone: (0114) 22 23109

Helpdesk analyst providing IT support and advice to all members of the University
Face to face support through the drop-in service
Provide support for software, hardware and systems problems on PCs and Macintosh computers; install and update operating systems; fix and clear problems caused by viruses; provide advice on keeping equipment safe and virus free; configure network services software and other application software
Take responsibility for Macintosh computers and provide advice in this area for the rest of the team
Take responsibility for Personal Digital Assistants and provide advice in this area for the rest of the team
Take responsibility the redistribution of surplus CiCS equipment to academic departments
Provide assistance with the support of administrative staff