In the past, some ACS staff have witnessed, or been involved in, situations at work which they may have found distressing, for example, witnessing an attack or finding an intruder in a building.
The Staff Incident Support Service is a peer support service which has been introduced to provide practical support, someone to talk to and information on how to seek further advice should they experience a serious incident at work.
Coping with a serious incident at work can be difficult, and talking things over with a trained colleague can help. Everyone reacts differently to events and the service will help staff understand and cope with their reactions and emotions.
Our principles
We do not report individual cases to management
Your privacy is respected
Your wellbeing is of the utmost importance
You retain full control of the situation
We offer confidentiality wherever possible, the only time we cannot offer full confidentiality is if there is a serious risk to yourself or others
Get in touch
If you’ve been involved in an incident you have found distressing or upsetting, you can contact any member of the service directly, or alternatively email acs-staffincidentsupport@sheffield.ac.uk or telephone 0114 222 8907.
You can also download our “Coping with a serious incident at work” advice leaflet using the link on the right hand side.
If you’re a manager, and one of your staff has been involved in a serious incident and you want to find out how you can help them, get in touch with the service or download our “Advice for Managers” document using the link on the right hand side.
The service is available Monday – Friday, 9am – 5pm. However, the availability of individual members of the service varies as their involvement in the service is voluntary.
If you want to meet during your working hours you should seek approval from your line manager. Alternatively, if you choose to make an appointment outside your working hours you do not need to tell your line manager.
