Latest news
Introducing our Customer Charter
We take customer service seriously and are committed to ensuring that our customers receive an excellent level of service. That's why we've introduced a Customer Charter which sets out what our customers can expect from us.
We commit to:
- Providing a prompt and efficient service
- Actively seeking and responding to your feedback on how we can improve your experience
- Delivering quality products and services on equitable terms
- Creating a diverse community that respects everyone and the environment
- Working with you to keep you safe and secure
- Actively supporting the local community in which we live and work
- Providing accurate and up to date information
- Resolving customer complaints fairly and consistently
Rewarding excellence at the Resources Division Awards Evening
The Annual Awards Evening held on 1 April, celebrated the achievements of staff in the University´s Resources Division in training, long service and revealed the winners of the ACS People´s Awards.
Vice-Chancellor, Professor Keith Burnett and Registrar and Secretary, Dr Philip Harvey, attended the ceremony and gave out awards to deserving staff from the departments of Accommodation and Commercial Services and Finance.
The winners of the ACS People´s Awards were revealed on the evening, recognising staff who go the extra mile to help customers and colleagues:
- Exceptional Customer Service – Debbie Timm (Commercial Services)
- Inspirational Colleague – Lynda Jackson (Residences Housekeeping)
- Services to the Student Community – Huichi Yeh (Resident Support)
- Exceptional Partnership Working – Information Commons Café and CiCS
There was also a surprise Lifetime Achievement Award for Tony Heathcote (Residences Portering).
Dan Walker kicks off the official opening of the Villages in style
After many years of work and development, the Student Villages project was completed in September last year with the opening of The Ranmoor Village. We wanted to celebrate this fantastic achievement and thank everyone who was involved in the project for all their hard work, so we held an official opening on 26 May and invited everyone who had been involved to come and celebrate with us!
Dan Walker, BBC Football Focus presenter and University of Sheffield alumni, and Vice-Chancellor (VC) Keith Burnett joined us at the event which included a mini football tournament with students from the Villages and an exhibition showing the different stages in the development and comparing the new accommodation with the old!
Over 150 people attended the opening and enjoyed delicious afternoon tea refreshments and speeches from Dan and Keith. The VC spoke about the fantastic partnership and collaboration involved in the project and announced a new accommodation bursary for students who display sporting excellence.
Dan entertained guests with tales of his time in Earnshaw Hall. It seems teetotaller Dan managed to get into lots of mischief and confessed all to guests – including the warden at the time! Luckily our Security team were around to make sure he didn´t cause any more trouble!
It was a fantastic day and it was great to finally celebrate all the years of hard work. We´ve come a long way from the student halls of yesteryear and we´re really proud of our University accommodation.
You can watch the speeches here: