Contact us
Accommodation and Commercial Services (ACS) is the department that looks after University accommodation. Here are some of the teams who are here to help students before and during their stay.
Accommodation Office
Contact them about applying for University accommodation, room allocations, Residence Contracts and accommodation for future years.
Call: 0114 222 4488 (select option 2)
Email: accommodationoffice@sheffield.ac.uk
Visit: propertywithUS, Students' Union building
Communities
This team organise activities, events, sport and volunteering in University accommodation.
Call: 0114 222 8689/8622
Email: communities@sheffield.ac.uk
Web: www.sheffieldsu.com/communities
Visit: Activities & Sports Zone, Students' Union building
Customer Services
Customer Services are available 24/7 to help current students with all general enquiries, as well as dealing with keys, post, lost property, cycle storage, Community ticket sales and more.
Call: 0114 222 4488 (select option 4)
Email: acs-customerservices@sheffield.ac.uk
Visit: The Edge reception and The Ridge reception
eatwithUS
This team look after the University’s food and drink venues and the eatwithUS card for catered and self-catering students.
Call: 0114 222 8909
Email: eatwithus@sheffield.ac.uk
Web: www.withUS.com/eat
Income Office
If you have any money worries or queries about paying your rent, the Income Office can help.
Call: 0114 222 4868
Email: residencefees@sheffield.ac.uk
In person: Edgar Allen House, 241 Glossop Road
Local Police
There is a police station based at Crewe in The Endcliffe Village – they regularly patrol the residences and are available for a chat if you have any concerns.
Call: 0114 296 4803
Email: robert.kenney@southyorks.pnn.police.uk
Maintenance
If you have a maintenance problem in your accommodation (excluding Opal 2), report it to this team who will then respond accordingly.
Call: 0114 222 4488
Email: acs-helpdesk@sheffield.ac.uk
In person: The Edge reception, The Ridge reception
Opal 2
For all enquiries relating to Opal 2, including Customer Service and Maintenance issues, contact them direct.
Call: 0114 275 5036
Email: opal2sheffield@opalstudents.com
Parking Services
For information about parking and parking permits.
Call: 0114 222 9000
Visit: www.sheffield.ac.uk/parkingservices/studentresidences
propertywithUS
Offer house-hunting advice, and maintain a list of registered private and University properties for staff and students to rent.
Call: 0114 222 6058
Email: propertywithUS@sheffield.ac.uk
Visit: www.sheffield.ac.uk/housingfinder
In person: Students' Union building
Resident Support
Residential Mentors are here to look after residents' welfare and wellbeing.
The Endcliffe Village
Call: 0114 222 4488 (select option 4)
Email: supportendcliffe@sheffield.ac.uk
In person: The Edge Hub, 7pm-8pm every evening during term-time
The Ranmoor Village
Call: 0114 222 8943
Email: supportranmoor@sheffield.ac.uk
In person: In person: The Ridge, 7pm-8pm every evening during term-time
City and Central Campus
Call: 0114 222 488 (select option 4) (exc. Opal 2)
Email: supportcity@sheffield.ac.uk
In person: Opal 2 reception, 7pm-8pm every evening during term-time
Security
Monitor the safety and security of the villages and campus 24/7.
IN CASE OF EMERGENCY CALL: 0114 222 4444
The Endcliffe and Ranmoor Village
Call: 0114 222 4075
Email: monitoringstation@sheffield.ac.uk
City and Central Campus
Call: 0114 222 4085
Email: security@sheffield.ac.uk